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E-Domain Management in Configuration Assistant

The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...
E-mails sent from Oracle B2C Service look different when received by customer

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...
Regex e-mail error via Connect API create/update operations

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...
Bounced E-mail message handling

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...
Compressed CSV scheduled report is limited to 10,000 rows

Environment: Oracle B2C Service scheduled reports; compressed CSV format Issue: Report results are limited to 10,000 rows despite the compressed CSV format which should return up to 100MB...
SMTP code 550 SPF Hard Fail

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...
Retrieving data from objects using ROQL

Environment: ROQL Oracle B2C Service, November 2011 and newer Resolution: Below is sample php code that demonstrates how to retrieve data in a primary object that contains arrays. Your code may look...
Customers are receiving warning from Google when receiving an e-mail from the console.

Environment: Oracle B2C Service, All versions Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...
Languages available for Oracle Knowledge Advanced products

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...
Shortcuts and hotkeys used in Oracle B2C Service

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console. Please note...

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Documentation (181)

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Filter results by product or category ;SummaryContents[$ i ]</td>\ n "; echo "<td> Last Updated: 02/08/2023
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Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023
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Content ;"; echo "</tr>\ n "; $ i = 0; foreach( $contentListResponse->SummaryContents as $sc Last Updated: 02/08/2023
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Configure Incident Thread Masking numbers. This mask matches the following patterns: AAA- GG -SSSS, AAA GG SSSS, AAA- GG SSSS, AAA GG Last Updated: 09/09/2022
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Configure Incident Thread Masking numbers. This mask matches the following patterns: AAA- GG -SSSS, AAA GG SSSS, AAA- GG SSSS, AAA GG Last Updated: 11/13/2025
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Configure Incident Thread Masking numbers. This mask matches the following patterns: AAA- GG -SSSS, AAA GG SSSS, AAA- GG SSSS, AAA GG Last Updated: 06/16/2022
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Date and Time Format Tokens for Configuration Settings -digit number. % n Inserts a hard return. % p Displays the AM/PM indicator. %r Displays the time Last Updated: 09/09/2022
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Date and Time Format Tokens for Configuration Settings -digit number. % n Inserts a hard return. % p Displays the AM/PM indicator. %r Displays the time Last Updated: 11/13/2025
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Date and Time Format Tokens for Configuration Settings -digit number. % n Inserts a hard return. % p Displays the AM/PM indicator. %r Displays the time Last Updated: 06/16/2022
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ContentSearch ;"; echo "</tr>\ n "; $ i = 0; foreach( $contentListResponse->SummaryContents as Last Updated: 02/08/2023

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